General Terms and Conditions

1. Introductory provisions

These general terms and conditions govern the rights and obligations between the operator of the Kogo Slovanský dům restaurant, Prague Rest Group, s.r.o., registered office Na Příkopě 859/22, 110 00 Prague 1, Company ID: 27209270 (the “Operator”), and the customer (the “Customer”) in the provision of catering services, reservations and the purchase of goods.

2. Reservations and cancellation

1. 2.1.

   A table can be booked online, by phone or in person.

2. 2.2.

   For reservations of more than 11 people or at peak times, the Operator may require a credit card guarantee or a deposit.

   • Guarantee / deposit for groups of 11 to 19 people – CZK 1,500
   • Guarantee / deposit for groups of 20 or more – CZK 500 per person
3. 2.3.

   A group reservation with a paid guarantee / deposit can be cancelled free of charge no later than 12 hours (groups of up to 19 people) or 24 hours (groups of 20 or more) before the scheduled time.

4. 2.4.

   In the event of a no-show or late cancellation, the Operator is entitled to charge a cancellation fee equal to the guarantee / deposit paid.

5. 2.5.

   The above applies when the final bill, less the deposit paid, is settled on site in cash or by card. If payment by bank transfer is requested, the deposit is set individually and requires a written order sent to slovanskydum@kogo.cz.

3. Gift cards

1. 3.1.

   A gift card (voucher) for catering services at the Kogo Slovanský dům restaurant can be purchased online via the website or in person.

2. 3.2.

   For online purchases, the contract is concluded when the order confirmation and the electronic voucher (PDF) are delivered to the Customer’s e-mail, or when the payment is credited to the Operator’s account.

3. 3.3.

   Withdrawal: a Customer who is a consumer may withdraw from an online purchase within 14 days without giving a reason, provided the voucher has not been redeemed before this period expires.

4. 3.4.

   Validity: each gift voucher shows its period of validity (12 months from the date of issue for an electronic voucher, 36 months for a physical gift card bought in person at the restaurant). After this period the voucher expires without compensation and cannot be extended.

5. 3.5.

   A gift voucher may be redeemed once or several times within one bill. Its value can be used gradually during its validity.

6. 3.6.

   A gift voucher cannot be exchanged for cash.

7. 3.7.

   The Operator is not liable for the loss, theft or damage of a printed, physical or electronic voucher. The voucher code is unique; if it is misused by a third party, the voucher ceases to be valid.

4. Loyalty programme (Kogo Members Program)

1. 4.1.

   The Operator, PRAGUE REST GROUP, s.r.o., runs the loyalty programme of the Kogo Slovanský dům restaurant through Qasima. Participation is voluntary and governed by these terms.

2. 4.2.

   The programme works on a cashback basis: the customer gets part of the money spent back. The amount is credited to their digital loyalty card and can be used to pay at the Kogo Slovanský dům restaurant.

3. 4.3.

   The programme has two tiers: Silver and Gold.

   • Silver – the customer earns CZK 50 for every completed CZK 1,000 spent.
   • Gold – the customer earns CZK 100 for every completed CZK 1,000 spent.
4. 4.4.

   The Gold tier is granted automatically once total spending reaches at least CZK 40,000 within the previous 12 months.

5. 4.5.

   The Gold tier is valid for 12 months from when it is reached. If the customer spends at least CZK 40,000 again during this time, Gold is extended by another 12 months. Otherwise the customer automatically returns to Silver when Gold expires.

6. 4.6.

   Collected cashback can be used to pay at the Kogo Slovanský dům restaurant. Points are not money and do not entitle the holder to a cash payout.

7. 4.7.

   Points are valid for 12 months from the day they are credited to the customer account. Unused points then expire automatically.

8. 4.8.

   The Operator may record data on the customer’s purchases, amounts spent, points earned and redeemed, and the tier reached, in order to run and evaluate the programme.

9. 4.9.

   Customers’ personal data are processed in accordance with applicable data protection law. Details on the processing and on customers’ rights are set out in the Operator’s privacy policy.

   Marketing communications are sent only with the customer’s separate, voluntary consent. Giving consent is not a condition of joining the programme.

5. Takeaway orders and online sales (e-shop)

1. 5.1.

   The Customer may order takeaway food for collection and payment at the restaurant, or for delivery via the online platforms of the Operator’s partners, namely:

   • Choice
   • Wolt
   • Bolt
   • Foodora
2. 5.2.

   The terms of the delivery services are published on the websites of the individual partners.

3. 5.3.

   The contract is concluded when the Operator confirms the order.

4. 5.4.

   Given the nature of the goods (perishable food), the Customer has no right to withdraw from the contract without giving a reason within 14 days of receipt (Section 1837(e) of the Civil Code).

6. Complaints and quality on receipt

1. 6.1.

   The Customer must check the quality, temperature and quantity of the food immediately on receipt (at the table or on delivery).

2. 6.2.

   Any defects must be reported to the restaurant staff without delay. Later complaints (e.g. after most of the dish has been eaten) will not be considered.

7. Personal data protection (GDPR)

The Operator processes Customers’ personal data (name, phone, e-mail) solely to perform the contract (managing reservations, delivering orders) in accordance with applicable law.

8. Final provisions

These Terms are valid and effective from 1 October 2026. The Operator reserves the right to amend them. Legal relations not covered by these Terms are governed by the Civil Code and the Consumer Protection Act.